1) Do you rent your products out for shoots?
Yes, we do. All the products on the website are available for rent, except for Janaki Larsen ceramics and consignment pieces (Mandula, Greybelle, etc.). For a copy of the Atelier St. George rental agreement and for rental inquiries, email email@example.com.
2) Are you accepting items for consignment?
Most items for consignment have to be approved by Janaki Larsen. E-mail firstname.lastname@example.org for inquiries, with 'Consignment for Atelier' written on the e-mail subject. Once approved, you will be sent a copy of the Atelier consignment agreement, which the consignor is responsible for adhering to and signing before products are officially put into the showroom and in the web store.
3) Does Janaki take special orders and requests for ceramics?
Hardly ever. Once in a while, Janaki does take a small number of special orders and requests, but this will all depend on her time and production schedule. These requests are kept to a bare minimum, however, to be able to keep up with the demands for her ceramics.
4) What is the best way to keep up with product (most especially, ceramics) updates and special events?
Product and ceramic updates are announced on our Instagram account. For special events related to the Atelier, you can sign up for our newsletter here.
5) When are the seasonal pop-ups happening and where has it gone?
The Atelier St. George showroom is our permanent pop-up space. Le Marché St. George will no longer be holding the bi-annual seasonal pop-ups in the apartment above the cafe.
6) I saw something on the website and it isn't represented on your floor. Where can I see this item?
Atelier St. George is set up like a gallery showroom and office, a place where our bookkeeper and our digital content manager can do work in. All of the products you see in our web store are readily available in our back rooms. Simply let the Atelier attendant know which ones you would like to see or purchase, and he or she will happily fetch it for you from the back room.
7) I changed my mind about this item I purchased from the showroom. Can I get a refund?
The showroom is not set up to do refunds. Exchange or showroom credit can be obtained by showing the Atelier attendant the original receipt e-mailed to you with the date and the order number written on it.
8) Which methods of payment do you take?
We use the Shopify POS system in our showroom. Currently, we take only VISA, Mastercard, and cash.
9) *How is this place related to Le Marché St. George?
Simply put, Le Marché St. George and Atelier St. George were conceived from the same family who started Le Marché. Atelier St. George is a completely different destination concept that is a natural evolution and progression from the bi-annual pop-ups Marché used to do at the apartment above the cafe. (*See also, FAQ #5.)
10) I live outside of the city/country but I have a family member/friend who lives in Vancouver. Can I purchase with my credit card and have him/her pick up the item/items for me?
Most certainly! We can do a manual credit card transaction to bypass any shipping fees. Contact email@example.com to arrange the purchase and pick-up details. Currently, we do not have a showroom phone number, but we are working on it!
11) What are your return policies with purchases made through your online shop?
We offer a 2-week return policy from the time that you’ve received your shipment.
To be eligible for a return, your item must be unused and in its original package and condition. We also require a receipt or proof of purchase.
There are absolutely no returns on consignee items (or any items purchased under the DESIGNERS tab on our website): Mandula, Greybelle, Twenty One Tonnes, Cloth Studio, New Trade Route, Dina Gonzalez.
Shipping and handling (S&H) charges are non-refundable. You are responsible for all shipping costs back to us.
Please contact us at isshamarie (at) marchestgeorge (dot) com to request your a return, with 'Request for Return' on the subject line.
Return your product to: Atelier St. George, (c/o Issha Marie & Janaki Larsen), 11 East 7th Avenue, Vancouver, British Columbia, Canada, V5T 1M4. Make sure you attach your order number and/or e-mail confirmation inside the package.
During the holiday season, purchases made after Nov. the 15th can be returned until Jan the 15th.
Gift Cards are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the refund.
When approved, a credit will automatically be applied to the original method of payment that was used to purchase your item. Please allow 10 days for your credit card carrier or bank to process the transfer of the funds.
12) What are the sale taxes?
No sales taxes are added to US or international orders. Canadian sales taxes are added according to each province's specific tax laws.
13) What are your e-mail inquiry turnaround times?
Please be advised that any email inquiries will be responded to in as timely a manner as possible from Tuesdays to Fridays, 10:00 - 18:00 PST.
E-mail: hello (at) atelierstgeorge (dot) com for any supplier or consignee inquiries, or any press-related information and requests.
E-mail: help (at) atelierstgeorge (dot) com to ask for any product availability, manual shipping methods, clarification on return policies (please see #11), and photographs for press-related inquiries.